Shipping Policy

Please note Frozen Courier Service is suspended at this time.

Thank you for visiting and shopping at Low Carb Emporium The following information sets out the terms and conditions that constitute the Low Carb Emporium Shipping Policy (‘Policy’).

Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase. If you are unable to locate this e-mail please check your spam folder. If it is not there, please contact us on [email protected].

Delivery Service Providers
You acknowledge that the purchase services offered by Low Carb Emporium integrate delivery (the ‘Delivery Services’) through the use of Australia Post and other delivery service providers (the ‘Delivery Service Providers’). You acknowledge and agree that Low Carb Emporium is not the provider of these delivery services and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services. Delivery Services cannot be split between different Delivery Service Providers for the same order.

Shipment Processing Time
Processing time refers to the time it takes for Low Carb Emporium to prepare your order for shipping. After your payment is authorised and verified, Low Carb Emporium attempts to process all orders within 2 business days, or as otherwise achievable from time to time. Please note that processing of orders that are delivered by the Frozen Courier Service follow a different processing schedule as outlined in Item 4 below. Please note hours and days of operation during holiday periods. Orders will not be processed during times when the warehouse is closed and will be processed in order received once the warehouse reopens from holiday periods.

Frozen Courier Service (CURRENTLY NOT AVAILABLE)
Low Carb Emporium is pleased to offer a Frozen Courier Service (‘Frozen Courier Service’) which operates in Victoria and delivers to the select postcodes as below. The cost of the frozen courier service starts at $29.95 depending on your postcode. This service is only available for orders placed on the Low Carb Emporium website and app and only for orders placed using the regular checkout process (accelerated checkout options such as Apple Pay, PayPal Express, AfterPay etc may bypass the Frozen Courier Service booking option).

We also have eskies available for purchase for $6.00 each. If you are not going to be at home to accept delivery for your order, we recommend you purchase an esky.

The minimum order value (excluding shipping charges) for a frozen order to be delivered is $85.

Orders need to be placed by 8pm on a Monday for delivery that week. Please see below for delivery guidance. All orders placed after 8pm on a Monday will only be dispatched on the following week and will be delivered during that week. This is subject to change and we will notify you if any of those changes impact an order you have placed (except when the change is due to a public holiday).

The Frozen Courier Service operates on an Authority to Leave basis. We recommend being home to accept your order if purchasing via the Frozen Courier Service. Low Carb Emporium will not be responsible for any loss (including theft) of delivered products or spoilage following an unattended delivery. Frozen orders can only be shipped to a home or business address and we cannot ship it to a PO Box or parcel locker.

Please note that condiments, sauces, drinks and other items in glass containers are unsuitable for frozen shipping and we kindly ask that you do not order such items via the Frozen Courier Service. If any such items are included in your order, we will, at out discretion, remove and refund those items prior to shipping and will not be able to split the order or offer reduced cost or complimentary shipping for such items.

Frozen Courier Services are offered to the following delivery postcodes in Victoria only.

Frozen Courier Delivery Zones incur the following delivery charges: $29.95

5.1. Locations

Low Carb Emporium ships domestically across Australia. Additionally, certain products are available for international shipping to New Zealand. If you have a question about domestic or international deliveries, please contact Low Carb Emporium at [email protected].

5.2. Shipping Restrictions

Low Carb Emporium ships to both commercial and domestic addresses. Customers can have their order shipped to a P.O. Box or an Australian Post parcel locker.

Frozen Courier Service parcel cannot be shipped a P.O. Box or a parcel locker and can only be shipped to residential or business addresses in select locations. Please refer to Item 4 for delivery locations.

Shipment rates and delivery estimates
Low Carb Emporium endeavours to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays, Covid-19 related delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, Low Carb Emporium makes every effort to fulfil your order in the estimated time frames.

Please see the latest estimated shipping guidance from Australia Post. Please note that this is a guidance only and no timeline guarantees are expressed or implied. https://lowcarbemporiumz.shop/service-updates

(a) Express Shipping (Australia)

Express Shipping cost is an additional $9.50 on top of standard shipping costs for VIC, NSW, SA and TAS. Express Shipping orders are dispatched with the Australia Post Express E-parcel service. Please note that this service does not provide a next business day guarantee.

Express Shipping cost is an additional $20 on top of standard shipping costs for WA, NT and QLD and is only available for select locations. Please note that this service does not provide a next business day guarantee.

(b) Standard Shipping (Australia)

Under normal circumstances orders are estimated to arrive within 3-5 business days after dispatch, subject to change due to circumstances outside the control of Low Carb Emporium.

Standard Shipping cost for VIC, NSW, TAS, SA and QLD is $9.95 and is free for all orders above $130.

Standard Shipping cost for WA and NT is $15.

Standard Shipping orders are dispatched with the Australia Post E-parcel service or via a courier service at the discretion of Low Carb Emporium.

(c) International Shipping

International shipping costs are based on weight with the prices as shown below. All prices are in Australian Dollars. For packages exceeding 10kg in weight please contact Low Carb Emporium directly to organize for shipping. The shipping charges will appear atr checkout based on the weight of the final package.

(d) Frozen Courier Service

The Frozen Courier Service costs start at $29.95 per eligible order. Please see Item 4 for additional information.