Terms of Service

About the Website
1.1. Welcome to www.lowcarbemporiumz.shop (the ‘Website’). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the ‘Products’). The Website provides this service by way of granting you access to the content on the Website (the ‘Purchase Services’).

1.2. The Website is operated by Low Carb Emporium Pty Ltd (acn: 625 024 419) (‘Low Carb Emporium’). Access to and use of the Website, or any of its associated Products or Services, is provided by Low Carb Emporium. Please read these terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

1.3. Low Carb Emporium reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Low Carb Emporium updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication.

Acceptance of the Terms
You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Low Carb Emporium in the user interface.

Personal Information
3.1. When purchasing a Product, you will be required to provide personal information such as your name, address, e-mail address and telephone number.

3.2. To access certain features of the Application you may be required to provide personal information about yourself (such as identification or contact details), including (but not limited to):

Name
Email address
Preferred username
Mailing address
Telephone number
Password
3.3 You agree that all details that you have provided in completing the purchase are true and correct.

3.4. Your personal information is kept in accordance with the Low Carb Emporium Privacy Policy (‘Privacy Policy’) which can be accessed on our Privacy Policy page.

Use of the Purchase Services
4.1 You may not use the Purchase Services and may not accept the Terms if:

      (a) you are not of legal age to form a binding contract with Low Carb Emporium; or

      (b) you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Purchase Services.

Your obligations
5.1 If you have set up an account with the Application, you agree to comply with the following:

     (a) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Purchase Services;

     (b) you will not impersonate another person or use another person’s details without their permission when using the Application;

     (c) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Low Carb Emporium of any unauthorised use of your password or email address or any breach of security of which you have become aware;

     (d) access and use of the Application through your account is limited, non-transferable and allows for the sole use of the Application by you for the purposes of Low Carb Emporium providing the Purchase Services.

Purchase of Products
6.1. In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the ‘Purchase Price’).

6.2. Payment of the Purchase Price may be made through Paypal, AfterPay, ZipPay or Stripe (the ‘Payment Gateway Providers’)

6.3. In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

6.4. Low Carb Emporium endeavours to ensure all product information displayed on the Website is up to date and current. However, from time to time suppliers do change product details, and these may not be updated on the Website at the time You purchase. You agree and acknowledge that it is Your responsibility to check all packaging of products when received for up to date and current information, prior to consumption.

6.5. Following payment of the Purchase Price being confirmed by Low Carb Emporium, you will be issued with a receipt to confirm that the payment has been received and Low Carb Emporium may record your purchase details for future use.

6.6. Low Carb Emporium reserves the right to accept or reject your order for any reason, including if the requested Product is not available.

6.7. You understand and agree that it is Your responsibility to provide correct and current delivery address details when placing an order with Low Carb Emporium.

6.8. Low Carb Emporium will send email notifications to You in relation to Your order. You understand and agree that it is Your responsibility to check your email spam/junk folder for any email notifications.

Refunds and Returns
7.1. Low Carb Emporium wants you to be satisfied with your Product. If you have any issues with Low Carb Emporium Products, please e-mail [email protected].

7.2. If You have received an incorrect Product, Low Carb Emporium will provide a refund on the return of the Products. To request a refund and organize a return please e-mail [email protected] with your proof of purchase and photographs of the Product you have received within 2 business days of receiving the Product. If you have received a damaged product, please e-mail [email protected] with photographs of the damaged Product you have received within 2 business days of receiving the Product.

7.3. If there is a product missing in your order, please e-mail [email protected] to let us know within 2 business days of receiving the order. Low Carb Emporium will either refund or send out the missing item at it’s own discretion.

7.4. Low Carb Emporium does not provide refunds for change of mind or taste disappointment.

7.5. Low Carb Emporium will not be responsible for any loss (including theft) of delivered products or spoilage following an unattended delivery and no refund will be provided for such cases.

7.6. Refunds will not be given for late delivery outside the stipulated delivery time frames provided on the Website or by the Delivery Service Providers.

7.7. In the following circumstances, no refund or return will be available:

(a) Denied acceptance of delivery by receiver;

(b) Inaccurate delivery address;

(c) Absent receiver – If a receiver is not home and a calling card is left at the address by the Delivery Service Provider, it is the receiver’s responsibility to contact the Delivery Service Provider to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it may be returned to Low Carb Emporium. An additional return fee will be charged to the receiver by Low Carb Emporium to reimburse Low Carb Emporium for postage costs charged to it by the delivery provider for the return of the parcel.